Policy
General Terms and Conditions
Except where otherwise stated on the site, the use of the designation "etags" on this site will be deemed to include etags.ca and all its affiliates and subsidiaries. By using the etags site, you are indicating that you agree with the terms and conditions of use outlined in this Policies section. If you do not agree with etags' terms and conditions of use, please do not use this site. etags reserves the right, at its discretion, to change, modify, add or remove portions of this policy, terms and conditions at any time. These modifications will be effective immediately upon posting on the etags site. Please check these terms and conditions periodically for changes. Your continued use of the etags site indicates that you accept the modified terms and conditions. Here at etags, your privacy, security and complete satisfaction are of utmost importance and we will only make changes that are in the best interest of etags members and for the betterment of the etags website, products and services.
Privacy and Security
At etags, we appreciate your business and we understand that by purchasing our product that you have trusted us with your valuables and your personal information. Accordingly, we have taken every security precaution necessary to maintain your confidence in us. It is our promise to each one of our customers that we will protect your personal information and adhere to all legislative requirements with respect to protecting privacy. We will not collect, use or disclose a customer's personal information without their consent, express or implied, except as required or permitted by law.
Information collected from clients may be used to advise our clientele about new products, contests and promotions, or to conduct surveys in order to help us to determine how best to improve our services. Clients will be given the choice of opting not to receive such information or information requests. No e-mail addresses employed in correspondence with etags will be used or collected for the purposes of reselling to a third party.
etags may share your personal information with certain service providers in order to help us provide improved or additional products or services to you. To reduce the risk of fraud or misuse of personal information, etags and its designated agents may verify your personal information, including but not limited to your address and credit card information, with third party service providers. We will make every effort to screen and monitor any and all third-party service providers to ensure the privacy standards and security measures outlined in this document are equally maintained by those companies and their individual agents.
etags strives to protect the privacy and security of any information you provide over the internet to etags. However, because of the nature of the Internet, etags cannot guarantee that this information will not be improperly accessed or used by third parties. As well, etags makes no representations or warranties that the etags website, or access to and use of the etags site, will be uninterrupted, error free, or free from defects, viruses or other harmful components. Therefore, as with any internet activity, you are submitting the information over to etags at your own risk.
Finders
etags helps return lost valuables without disclosing personal information concerning either the finder or the owner to the opposite party involved. All recoveries are completed through our system and recovery services personnel, and it is our strict policy that both parties remain anonymous to one another. While an etags client may, understandably, want to thank a finder personally, such a request will not be accommodated. Instead, we provide a letter of thanks, in addition to a reward to finders whenever they are willing to provide enough personal information to allow us to do so. The same goes for any party or business with whom the lost item has been left by the original finder for courier pickup.
Shipping Policy
etags will arrange the return of all registered items that have been reported found and will coordinate this process by providing a neutral drop off location for pick up (eg. a hotel or UPS/Mailboxes etc store) or will arrange delivery via UPS or local courier. Standard shipping charges will apply and the owner will be billed accordingly.
Couriers
Information provided to couriers or other individuals or companies charged with transporting found items is restricted to a standard mailing address, either for the etags customer's home or another designated address. Normally, these agents will also be aware of the identity of the retrieved article, since they will be required to place the item in standard company packaging.
Unregistered Tags/Stickers
If an etags client does not register their etags ID at www.etags.ca or with our 24/7 call center and their item is found with their unregistered label affixed, a $59.95 service charge for the customer database search will be applied plus shipping costs of any and all unregistered recoveries. This administration fee must be paid in full before the item is returned to the customer.
Customer Database
Because etags will make attempts to return any item registered in our database, we keep any information provided by customers in our database on a long-term basis, or until such time as it may be removed at the initiation of our clients.
Accuracy and Verification
It is our clients' responsibility to check their personal accounts in order to verify, update or correct any information about their valuables, as is appropriate, as well as any relevant personal information. You agree that all personal information that you provide to etags with access to the etags website is and will be true, complete and accurate.
Removing Information
Should an etags customer desire to discontinue association with our company, the customer can request not to receive any further communication from us. Furthermore, the customer can request that we remove all of his/ her personal information from our records at etags. Subject to any internal or legal requirements for the temporary or continued retention of information, we will make every reasonable effort to honor that request.
Conduct Of Registered etags Clients
When a user registers with etags, or is otherwise granted password protected access to the etags website, that user agrees to act reasonably and expressly agrees to the following: Your password protected access to the etags website is for use for permitted purposes only. You agree to restrict your use to lawful purposes and to follow all etags policies and notices. Under no circumstances will you allow or provide access to the etags website to any unauthorized person. You will not do anything that infringes on the intellectual property rights of etags or any other party. You will not divulge your user name, password or other account information to anyone who does not agree to these terms and conditions of use, or who will not be using your account on your behalf and with your knowledge and consent at all times. You agree that, in the event that etags discovers that you are doing or have done so, your account may be terminated; You will not do anything, or omit to do anything, which would create unmanageable data flows or loads on hardware, or that would in any manner constitute a threat to the security or proper operation of this website, the servers on which it is hosted, and the business of etags. You agree that etags, in its absolute discretion, will be the sole judge of whether you have breached any provision of these terms of use and that any privileges granted to you as an individual under these terms may be revoked, suspended or terminated by etags at any time without notice in its sole discretion.
Website
All consumer transactions and purchases on our website are secured using a Digital Certificate. This ensures that all transactions and purchases etags clients send to us via the World Wide Web will be encrypted. Certificate technology allows us to decrypt the information and view it in plain text form. If any other Internet user intercepts the communication, he or she will only be able to see it in an encrypted form.
etags Data Collection
etags' central data bank is a secure database that interfaces with our website. Almost all private customer information is entered by our clients themselves, or call center agents who do so on their behalf. Consequently, the majority of information collected by etags has been provided voluntarily. However, we do collect information from casual visitors to our website.
Website Traffic Data
etags collects information to improve the overall quality of our website. Each time a person visits this site, etags records the visitor's domain name, IP address, referral data and browser/platform type (e.g. a Netscape browser on a Macintosh platform). etags also counts, tracks and aggregates information about the visitor's activity into our analysis of general traffic flows at the etags website (e.g. tracking where traffic comes from and how it flows within the site). etags may merge this information into group data, which may then be shared on an aggregate basis with potential advertisers, research firms and business partners. However, etags will not disclose your individual identity or personal data. If and when etags does present aggregated information to potential advertisers, research firms and business partners, none of these agents will be able to identify you or contact you.
Cookies
This website uses "cookies," a technology that installs a small, unique identifier text file on a website user's computer to permit the website to recognize future visits using that computer. The purpose of the cookie is to identify you when you visit the site so we can enhance and customize your use of the website. You can configure your browser to reject all cookies or notify you when a cookie is set. Although you may choose to decline cookies, doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.
Restrictions of Use of Materials
etags owns and operates this site. The etags logo is a trademark of etags and may not be used without etags' express permission or in connection with any products or services that are not etags' or authorized by etags, or in any manner that is likely to cause confusion among customers or potential customers of etags, or in any manner that disparages or discredits etags.
Governing Law And Jurisdiction
The etags corporate office is located within the Province of Ontario, Canada. Although this site can be accessed from many other countries around the world, all matters relating to access to or use of the site shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada.
Tag Tip
Our laptop often holds our entire business life. How much of an inconvenience would it be to lose all of it? And more importantly, there is the issue of company privacy and protecting the confidential information that may be on that laptop!
